Our services

Residential Landlord

From our small but perfectly formed Brockenhurst offices, we are in prime position to manage your New Forest property.

Our aim is to offer Landlords absolute peace of mind.  With local market knowledge achieving the best possible rents for your property.

The minute you instruct us and hand over your keys you can rest assured you will be kept informed of any changes in legislation which may affect you and your property.  Our team understand the importance in the detail, their aim to provide a professional and efficient service.

This means we do not just sit back and wait for the telephone to ring, we proactively manage and make sure any problems are dealt with, where appropriate through a network of reliable sub-contractors, promptly and cost effectively, ensuring continuity of rent and effective ongoing property maintenance.

We act for both resident and non-resident Landlords and offer a comprehensive management service, ensuring day to day supervision of the property is undertaken.

We work alongside many high-profile corporate companies, liaising with their relocation departments or directly assisting with suitable rental accommodation for permanent and expat employees.

Lettings are a highly complex field and when handled correctly can be a very satisfying experience for both Landlord and Tenant.

Here at New Forest Properties we are thrilled to still work with many of our original clients,
testament to the success of our many happy tenancies over the last 25 years.

The services we offer:

  • Free market evaluation of your property
  • Advice on buy to let
  • Full marketing together with local and national advertising
  • Free subscription to major property portals
  • Full referencing of tenants
  • Regular management visits
  • The selection of reliable and trusted contractors to ensure continuity of standards
  • Ensuring that our clients properties comply with the latest safety regulations
  • Communicating with the tenants and solving problems
  • Handling insurance claims, where insurers allow
  • Arranging annual gas safety certificates, portable appliance tests and periodic inspections


Residential Tenant

The first step to a successful tenancy is finding a property through a reputable letting agent.

One of our friendly and experienced team will accompany you to view properties where appropriate.

Once you find a property that suits you, you will be asked, by the Landlord, to take up appropriate references and a check on payment history if you have previously rented a property.

If pets are kept we reserve the right to take an additional rental amount to cover for this and would like to advise that carpet cleaning is standard and will be expected to be carried out at the end of your tenancy. We would ask to fumigate where necessary when pets are allowed.

A dilapidations deposit equivalent to one and half times the monthly rent is payable on the commencement of the tenancy and will held by a custodial scheme named The Deposit Protection Scheme.

Insurance of the fabric of the building (and Landlords contents where the property is furnished) is the responsibility of the Landlord, the tenant should consider taking out insurance for their own belongings as they will not be covered in the Landlords insurance. Further information can be obtained from our office.

During the tenancy (if managed by ourselves) we will need occasional access for routine management visits which we carry out on behalf of the Landlord.  We will also require access should any maintenance or repairs, that may have been requested by you as the tenant, need to be carried out.  We will always contact you to arrange a mutually convenient time.


Tenant Fees

The Tenant Fees Act 2019 comes into effect from 1st June 2019. Our fee structure with permitted payments & charges is as follows.

Permitted Payment Cost Useful Information
Rent As agreed for the Tenancy

Per calendar month (pcm) NB.

Rent with pets may be higher.

Tenancy Deposit 5 weeks pcm Calculated at pcm x 12 / 52 x 5
Variation to Tenancy Reasonable costs up to max of £50.00 + VAT Changes include: change of rent payment date; additional occupants in the property, including pets.
Late rent payment fee 3% above BOE base rate
Returned cheques £25.00 + VAT
Loss of keys or entry fob Costs
Damages Paid from deposit Any damage caused during tenancy will be deducted from the tenancy depost upon termination
Some Tenancy breeches Paid from Deposit Charges applied should a tenant be in breach of their agreed tenancy terms
Future Landlord reference £30.00 + VAT
Early Termination £150.00 + VAT Ending the tenancy prior to the contracted period

Landlord Fees

In the Autumn budget 2016 the goverment announced a ban on Landlords and Agents charging fees to Tenants. On the 12 February 2019, the bill recieved Royal Assent and will be enforced from 1st June 2019. In compliance with the Tenant Fees Act 2019 requirements for property ads to include full information about letting agent fees, including those that are variable and optional. Our fee structure is as follows.

Initial Arrangement Fee £350.00 + VAT


Referencing X X
Inventory X
Tenancy Agreement X
Utility notification X X
Monthly rent collection X
Security Deposit X
Check-in Dependant on contractor charge from £40.00 + VAT X
Management Visit X
Tenancy renewal X
End of tenancy Notices X
HMRC reporting X
Empty property Management X
Check-out X

We look forward to assisting you with a successful New Forest Properties tenancy.